Account Supervisor
Full Time

At GLOW (www.WeAreGLOW.com), we work hard. We work smart. But more importantly, we balance work with life in a most productive and inspired way. As a team of strategic, tactical and creative thinkers, GLOW is dedicated to making global brands shine even brighter through innovative, digital-first communication platforms. We’ve been doing it for 20+ years and have partnered with blue chip clients like HBO, Showtime, YouTube, TBS and the NBA, to name a few. Our team is packed with award-winning designers, writers, motion artists and editors who treat every assignment as their personal passion project. From the entertainment industry to social media to health and wellness—we consistently push the limits of what’s possible for our clients. And our people. Take a look (WeAreGLOW.com) and see if GLOW works for you.

GLOW seeks an Account Supervisor to work directly with high-profile clients who are considered among the best in digital and social media by – Brands / Entertainment / TV / Film / Streaming / Music. The right person for this position has a passion for the digital/social space, is knowledgeable, hard-working, and shares our work ethic and attention to detail. Currently, everyone at GLOW is working remotely and we are encouraging staff who want to work remotely to do so indefinitely. If vibrant culture, diverse clients and endless opportunities to innovate are what you’re looking for, you’ve come to the right place.

What You'll Do
  • Build and maintain strong client relationships and have a deep understanding of their core business, goals, challenges, and needs.    
  • Lead all active projects with clients end-to-end including setting expectations, feedback, scopes and timelines. 
  • Provide strategic leadership to ensure that final project deliverables meet or exceed client expectations. 
  • Effectively lead client meetings and pitches without oversight 
  • Proactively identify new business opportunities; develop project briefs and budgets.  
  • Develop client proposals alongside strategy and creative teams to outline GLOW’s key selling points & service offerings.
  • Lead the development of sales agreements and scopes of work.
  • Possess a keen understanding of what a project entails and can keep a broader focus on how our efforts ladder to the overarching client goals.   
  • Serve as a coach to junior team members and support the development of the department 
  • Provide strategies to address client needs, manage expectations, and resolve issues in a timely fashion. 
  • Active participant in brainstorming, strategy, creative and planning sessions.  
  • Work with strategy and creative teams to lead the development of GLOW marketing materials.  

Minimum Qualifications

  • 5-7 years agency experience 
  • Prior experience working in digital or social media is required 
  • Experience working with entertainment clients is a huge plus for this role  
  • Bachelor’s Degree in Business, Advertising, Liberal Arts or related field of study
What You Have
    • Ability to anticipate needs, works well under pressure 
    • Communicates clearly, leads conversations, and functions well in a team environment  
    • A highly organized, detail-oriented multitasker 
    • Can communicate difficult/sensitive information tactfully
    • Considers themselves a curious marketer. A genuine enthusiasm about pop culture, entertainment and social media and an understanding of what other brands are doing in the space
    • Keen writing skills. Ability to articulate a vision, a POV and a brand in written word
    • Gives and receives constructive feedback
    • Keeps track of lessons learned and shares those lessons with colleagues
    • Champions ideas, application recommendations, and team involvement
What We Give You
  • Medical, Dental, Vision
  • 401K: up to 4% match, eligibility at 1st of the month following start
  • HSA
  • Other Accessible Benefits: EAP, Commuter, Adoption Assistance, FSA, Short and Long Term Disability, Life & ADD
  • Unlimited Paid Time Off (Must take 2 week minimum)
  • 10 Holidays
  • Closed Christmas Week
  • Paid Parental Leave
  • Hybrid office/WFH flexibility
  • WFH Office Supply Reimbursements
  • Mental Health Days
  • Half Day Summer Fridays
  • Training & Wellness Reimbursements
In addition to our firm commitment to increasing diversity at the agency, GLOW is an equal opportunity employer that welcomes all applicants regardless of race, age, sex, sexual orientation, ethnicity or disability that has no impact on an individual’s ability to perform their duties outlined in our job description(s).
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